Unit 1. First, we discuss the relevance of change management when performing IQ duties. We then review three famous methods of addressing change/transition as follows:
A. Managing Transitions- A Model for Change by William Bridges
B. Leading Change- A Model for Change by John Kotter
C. Steven Denning on Change
Unit 2. Teamwork and the effective managment of conflict is paramount in IQ. This unit focuses on this important topic.
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